The Milk Round Company Ltd
Last updated: August 2026
At The Milk Round Company Ltd, we respect your privacy and only collect and use personal information where it is necessary to operate our doorstep delivery service, manage your account and provide you with a reliable service.
This Privacy Policy explains what information we collect, why we need it and how we use it.
1. Information We Collect
When you register for an account or use our service, we may collect information including:
- Your name
- Home and delivery address
- Postcode
- Email address
- Telephone number
- Delivery instructions, access information and nominated safe place
- Products you order and your regular delivery schedule
- Previous orders and delivery history
- Holiday or delivery-pause information
- Account balances, invoices and payment records
- Bottle returns and account credits
- Communications you send to us
- Technical information necessary for the operation and security of our website
We collect this information because it is necessary to provide and administer your Milk Round service.
2. How We Use Your Information
We may use your personal information to:
- Create and manage your customer account
- Determine which delivery round serves your address
- Process regular and one-off orders
- Deliver products to the correct address and safe place
- Provide delivery information to the driver completing your round
- Manage holidays and paused deliveries
- Produce invoices and maintain your account balance
- Record bottle returns and credits
- Process and reconcile payments
- Contact you regarding your orders, deliveries or account
- Respond to questions or problems
- Prevent fraud or misuse of our service
- Meet our accounting, tax and other legal obligations
- Maintain and improve the security and operation of our website
We do not collect personal information simply for the sake of collecting it.
3. Payment Information
The Milk Round Company Ltd does not store your full debit or credit card details on our website or within our Milk Round customer-management system.
Where card or other electronic payment services are offered, payment information is processed securely by the relevant third-party payment provider.
We may retain information about a payment, such as the amount, date, payment status, transaction reference and limited payment-method information where provided to us. This allows us to correctly maintain your account and payment history.
If you pay by bank transfer, we may retain the information necessary to identify and reconcile your payment against your Milk Round account.
4. Delivery Information
Because we physically deliver products to your home, certain information must be available to the person completing your delivery.
This may include your:
name, address, products ordered, nominated delivery location, safe-place instructions and relevant access instructions.
Drivers should only be given the information reasonably necessary to complete your delivery.
5. Cookies
Our website uses cookies and similar technologies to help the website function correctly and provide a better customer experience.
Cookies may be used to:
- Keep you logged into your account
- Remember necessary website preferences
- Maintain your shopping or ordering session
- Help features of the website operate correctly
- Understand how the website is being used
- Maintain website security
Where required, you will be given the opportunity to manage your cookie preferences.
You can also control cookies through your browser, although disabling essential cookies may prevent parts of the website or customer account from functioning correctly.
6. Why We Are Allowed to Use Your Information
Under UK data-protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we process information because:
It is necessary to provide our service and fulfil our contract with you — for example, we need your address to deliver your milk.
We have a legitimate business interest — for example, administering and securing our service and responding to customer enquiries.
We have a legal obligation — for example, retaining appropriate financial and accounting records.
You have given consent — where consent is the appropriate legal basis, such as certain optional cookies or marketing communications.
7. Sharing Your Information
We do not sell your personal information.
We may share limited information with trusted organisations that help us operate our business, such as website hosting providers, payment processors, IT/service providers and professional advisers.
They should only receive information necessary for the service they provide.
We may also disclose information where required by law or where reasonably necessary to protect The Milk Round Company Ltd, our customers or others from fraud or unlawful activity.
8. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and regulatory obligations.
Some financial transaction and accounting information may therefore need to be retained after a customer stops using our delivery service.
Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.
9. Keeping Your Information Secure
We take reasonable measures to protect customer information against unauthorised access, alteration, disclosure or loss.
Access to customer information is restricted to people who require it to operate or administer the service.
Customers are also responsible for keeping their account password secure.
10. Your Rights
Under UK data-protection law, you have rights concerning your personal information. Depending on the circumstances, these may include the right to:
- Ask what personal information we hold about you
- Request a copy of your personal information
- Ask us to correct inaccurate information
- Ask us to delete certain information
- Restrict or object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request transfer of certain information in an appropriate format
Some information cannot necessarily be deleted immediately where we have a legal requirement or other lawful reason to retain it.
11. Marketing
We may contact you where necessary regarding your Milk Round account, orders, deliveries, invoices or service. These are service communications and are different from advertising.
Where we send optional electronic marketing, we will do so in accordance with applicable law and provide an appropriate way to unsubscribe.
We will not sell customer contact details to other businesses for marketing purposes.
12. Closing Your Account
If you stop using The Milk Round Company, you can ask us to close your customer account.
We will remove or anonymise information that we no longer need, subject to information that we are required or permitted to retain for accounting, legal, fraud-prevention or other legitimate purposes.
13. Changes to This Policy
We may update this Privacy Policy as our service develops or where legal or regulatory requirements change.
The latest version will be published on our website.
14. Contact Us
If you have a question about how your personal information is used, would like information corrected or wish to exercise one of your data-protection rights, please contact:
The Milk Round Company Ltd
Company No. 17398626
Email: sales@themilkroundcompany.co.uk
Telephone: 07396 872194
Registered Office: 57 High Street, Norton Canes, Staffordshire, WS11 9QQ